Q: Why is my promo code not working?
A: Most promotional codes require the user to be logged in to their Storelli account and are case sensitive. Many codes are single-use and can only be used for one order per customer.
Q: How long will it take for my payment to be refund refunded after my gear is returned?
A: Refunds take about 3 days to process. Returns are processed on a weekly basis. If you have returned an item more than two weeks ago and don’t see money back in your account, please reach out to email@example.com and we’ll look into the issue.
Q: Why can’t I see a size or product that you carry?
A: Storelli.com will reflect all products that are currently in stock. Sizes that are out of stock cannot be selected or ordered from our site.
Q: Do you have sizing charts for your products?
A: Yes, we have sizing charts for all of our products which can be found on each products page near the size selection menu.
Q: Where will my order ship from?
A: All North and South American orders will ship from our third party warehouse in Lancaster, PA. All other orders will ship from our UK warehouse.
Q: When will my order ship? How long does shipping take?
A: Your order will process the same, or next day. It will generally ship the next business day. Shipping time is then dependent on the shipping option chosen at checkout.
Q: Can I return an item that was delivered more than 30 days ago?
A: Although we do not accept returns for orders delivered more than 30 days prior to a request, if the item is unused and in its original packaging, we may make an exception and offer store credit for the item or a partial refund. Please email us at firstname.lastname@example.org for these requests.
Q: Will SpeedGrip insoles fit in my (insert name) cleats?
A: SpeedGrip Insoles are designed to replace standard insoles and work with most cleats. If you find that the heel tab is uncomfortable with your shoes, feel free to cut that part off and continue to use the insoles.
Q: What types of shin-guards are compatible and fit with the BodyShield Leg Guard/Leg Sleeve?
A: Almost all SLIP-IN shin-guards are compatible with our BodyShield Leg Guards and Leg Sleeves. The only shin guard we know of that does not fit in the shin guard sleeves is the C6 Agility (Max Variation). However, you can use the C6 Agility (Max Variation) with our Leg Guard by putting C6 outside/on top of the sleeve or underneath the entire Leg Guard.
* Leg Guard/Sleeve pocket Dimensions
- Youth Medium: 8 inches long by 4 inches wide
- Youth Large: 9 inches long by 4.5 inches wide
- Adult Medium: 10 inches long by 5 inches wide
- Adult Large: 11 inches long by 5.5 inches wide