We want you to feel confident ordering Storelli gear. If something doesn’t work out, we offer an easy return process through our Returns & Exchanges Center, no matter where you are in the world.
👉 Start your return or exchange here: Returns & Exchanges Portal
General Policy
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You have 30 days from delivery to return items.
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Items must be unused, unwashed, and in their original packaging with tags attached.
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It’s okay to try on gear for fit, but it must be returned in new condition.
Returns & Exchanges by Region
United States, Canada, Germany, France & Netherlands
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Exchanges: Free and easy through the Returns Center.
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Returns: Returns incur a $6 fee, deducted from your refund.
Rest of the World
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Exchanges: Not available directly. Customers should return items and place a new order for replacements.
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Returns: Returns incur a $3 handling fee. Customers must provide their own return label.
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Store Credit + Bonus: To help offset return shipping costs, we offer store credit and a shop now bonus incentive. This makes placing new orders easier for international customers.
Refunds
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Refunds are issued once returned items are received and inspected.
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Allow up to 7 business days for processing, plus 2–5 business days for funds to appear, depending on your bank.
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If your order used a discount code, refunds are adjusted proportionally.
Exceptions
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Returns requested after 30 days are generally not accepted, though unused items may be eligible as an exception for store credit.
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Damaged, used, or worn items cannot be returned.
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If you received the wrong or defective item, contact us via the chat widget — we’ll make it right.
Tip: No matter where you are, the easiest way to start your return is always through our Returns & Exchanges Portal.