How do international returns work?

International Returns

We ship worldwide. Returns should feel just as easy, wherever you are. How it works depends on your country.

Free-Exchange Countries: US, Canada, Germany, France

Prepaid label through our Returns Center. Standard process, no extra steps.

  1. Go to the Returns & Exchanges Portal.
  2. Enter your order number and email.
  3. Select the items to return or exchange.
  4. Download and print your label.
  5. Ship using the label provided.

Exchanges free. Returns carry a $6 fee, deducted from your refund.

Italy, Netherlands, United Kingdom

No Returns Center and no exchanges in these countries. You return the item for a refund, then place a new order for the size or item you want.

Send your return to the warehouse for your country:

  • Italy and Netherlands: ShipBob - NL, Smakterweg 100, 5804 AH Venray, Netherlands.
  • United Kingdom: ShipBob - UK, Edison Road, Hams Hall Distribution Park, Birmingham, B46 1DA, United Kingdom.

You arrange and cover return shipping, and the cost varies by courier, so check with your courier before you send it. Use a tracked service, pop a note with your name and order number inside the package, and reply to us with the tracking number and carrier once it's on its way.

All Other Countries

Start in the Returns Center. No exchanges, so return for a refund or store credit.

  1. Start your return through the Returns & Exchanges Portal.
  2. Select items and your preferred resolution: refund or store credit.
  3. Ship to the address provided, at your own expense. A $3 handling fee applies.
  4. Once we receive and inspect, we process your refund or credit.

Store credit note: Choose store credit over a refund, get a bonus. Offsets your return shipping, makes reordering easier.

Australia & New Zealand

Orders from our Australia store are handled directly by our team, not through the Returns Center. Just reach out and we'll walk you through it.

Tips for International Returns

  • Ship with tracking. We can't process what we don't receive.
  • Unused, unwashed, tags on, original packaging. Same policy everywhere.
  • Returning more than one item, or items that shipped separately? Send them back together in one package and pay return shipping once.
  • Send it within a reasonable window. International shipping takes longer, we factor that in. Just don't let it sit for months.

Need help? Chat with us or email. We'll walk you through your specific country.

Related articles

How do I return or exchange an item? Do I have to pay return shipping? What happens after I submit a return or exchange? What is Storelli’s return policy? Are returns or size exchanges free for team orders?

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