We know how frustrating it can be to wait for gear that doesn’t arrive on time. Here’s what to do if your package seems delayed or missing:
Step 1: Check Your Tracking
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Visit our tracking page: https://storelli.com/pages/tracking
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Enter your order number and email to see the most up-to-date info.
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Remember: tracking may show “label created” for a 1-3 days while your package is consolidated and moved in bulk closer to your region. Updates usually begin once it reaches the local carrier hub.
Step 2: Allow for Carrier Delays
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Once we hand your package off to the carrier, delivery is in their control. Weather, holidays, and peak shopping periods can sometimes cause unexpected delays.
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If your tracking hasn’t updated, please wait 24–48 hours before reaching out — in many cases, updates will appear once the package moves through the carrier’s system.
Step 3: Contact the Carrier
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The fastest way to get real-time updates is to contact the carrier directly using your tracking number (e.g., UPS, FedEx, USPS, DHL).
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Carriers can provide the most accurate information about package location and delivery timelines.
Step 4: Reach Out to Us
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If your order still appears delayed or missing after contacting the carrier, reach out to us through the chat widget with your order number.
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We’ll work with you and the carrier to investigate and resolve the issue.